Connection

Refund and Returns Policy

At ADS One Connection, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our return and refund policy below. 

Returns
  • We accept returns within [X] days of the purchase date.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • For hygiene reasons, cosmetics, skincare, and bath care products cannot be returned if opened or used.
  • To initiate a return, please contact our customer service team at [Your Email Address] with your order number and reason for return.
Refunds
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [X] business days to your original payment method.
  • Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item was defective or incorrect.
Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email us at [Your Email Address] with photos of the issue.

Non-Returnable Items
  • Used or opened beauty products (cosmetics, skincare, bath care)
  • Final sale or clearance items
  • Gift cards
Late or Missing Refunds

If you haven’t received a refund after the processing period, please check with your bank or payment provider. If you still need assistance, contact us at [Your Email Address].
For any further questions regarding returns or refunds, feel free to reach out to our customer support team. We appreciate your business and look forward to serving you again!